Our customers are always in our mind

CMC Intralogistics portfolio also includes a variety of after sales services foreseen to maximize both performances and operational reliability of installed products and system. A wide range of training opportunities are available, either in our training center at CMC headquarter or directly at Customer’s site, for qualifying customer’s personnel to be perfectly prepared for everything that could be required during the operative life.

Preventive and corrective maintenance services are also available as both remote service and on-site assistance, this to always allow the best possible performance and availability.

Spare parts service is available to support any need of consumable or wear parts, as well as of possible replacement. This service could be arranged with a combination of a minimum set of parts stored locally and a wide range of parts stored in our warehouse that can be shipped almost immediately through couriers everywhere in the world.

Operative lifetime can be extended over the initially estimated period by customized modernization activities that will bring the system/product to a new life. In conclusion, even modernization is include in our portfolio but it is not intended as a simple replacement of worn or obsolete parts with new component, it could arrive to include a complete redesign in order to fit with new operative requirements or to increase energy efficiency/reduce operative costs.

Assistance

CMC Intralogistics offers to its customer a 360° support, based on the experience and constantly updated know-how of the technical team. Depending on the specific requests, remote support is provided on the single product, on the entire system and/or on the software: it represents the best solution to every request, whether it is a single intervention or a more complex series of steps that leads, if necessary, to the system revamping. If further assistance is needed, a team of technicians equipped with the right spare parts set goes quickly on site and works directly on the system.

Maintenance

An ordinary maintenance schedule is planned together with the customer, aimed at preventing downtime. Once arrived on site, the maintenance team performs a complete checkup of all the bystanders components and of the entire system, during which both mechanical and electromechanical parts are examined. If necessary, parts are adjusted or replaced with the stock of spare parts available on site. At the end of the screening, a specific report is prepared, which highlights the maintenance works made and, if needed, an extraordinary maintenance is planned due to finalize what has not been possible on site.

Revamping

CMC Intralogistics includes in its after-sales service portfolio skills and competences useful to move, readapt to a new application or modify the existing system according to the customer’s instructions and needs. System layout is redesigned, components are revamped, necessary additional products are made and the new electromechanical system is developed. The new system is installed, tested, certified and equipped with a stock of spare parts. Customer’s staff is guided step by step until the startup phase and, once started, CMC provides the necessary training with the goal of giving right information about the revamped system. Furthermore, assistance as well as routine maintenance are planned.

Training

CMC training is provided to satisfy the most varied customer needs and requests. Thanks to specific theoretical-practical courses, the knowledge is transmitted to the customer’s staff allowing them to be able to use every single product and/or the entire system in total safety. Moreover, customer’s staff will be able to carry out monitoring, maintenance and useful interventions to adjust or restore the functionality of the system with a considerable saving of time and costs. CMC offers both electromechanical and software training.

Spare parts

Spare parts warehouse is supplied with a wide range of components, which stock reduces waiting times for shipping and allows customer to minimize line stops. CMC Intralogistics spare parts service is available with two different alternative strategies to allow the customers’ choosing what fit better for its needs: “Standard service” foresees a local storage for all purchased parts; when a new part is needed, our team provides a fast delivery to the site of high-quality spare parts. “Customized service” foresees a mix of critical parts stored locally by the customer and most of the parts stored, on customer behalf, by CMC Intralogistics premises against a service fee.

Our customers are always in our mind

A full range of services to accompany every single customer in their business, fulfilling all needs.

Assistance

Maintenance

Revamping

Training

Spare parts

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CMC INDUSTRIES (Ciemmecalabria Srl)